Do I need an appointment? Do you take walk-ins?No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?Application fees are $10.50 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.
How do I apply?Applications may be found under the floor plans tab of our property website, or you can stop in the office for a paper application during business hours.
Which utilities do I pay?Residents are responsible to have gas and electric in their name and to submit payments directly to the utility company. Water, sewer and trash have a flat rate charged to your apartment and is due with the monthly rent payment. For two bedrooms the charge is $35/monthly and for three bedrooms it is $55/monthly.
What is the security deposit?Security deposits will vary depending on qualifying criteria. The base security deposits are $400 for a two-bedroom and $600 for a three-bedroom. To reserve an apartment, we require half of the security deposit up-front. The second half will be due at move-in.
When is my rent payment due? What day of the month am I liable for a late charge?Rent is always due on or before the first of the month. We provide residents a five-day grace period and will accept rent by midnight on the fifth of each month. Rent is always due on the first and a grace period until the fifth is provided. Rent is late if not paid by the sixth and a $75 late fee is charged. An additional $5 daily late fee will be charged until rent is paid in full.
How can I pay my rent?You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
What kind of pets do you allow? How many pets may I have?Up to 2 pets, cats or dogs, are allowed. All homes must pay a $300 pet deposit and a $35 pet rent per home. Breed restrictions apply, please contact the office.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 3 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?We require a 30-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 30 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?Yes, Spectrum and Century Link are our cable providers in the area.
Is renters insurance required?Yes! We have partnered with a national renter's insurance provider that offers a policy that meets our minimum requirements. For your convenience, you can enroll online at www.ePremiumInsurance.com or by calling 1-800-319-1390. If you enroll with ePremium, they will automatically send us your proof of coverage upon policy activation so there is nothing further you would need to do. If you elect to obtain coverage from another insurance carrier, you will be required to provide proof of this coverage to the leasing office and the policy must meet our minimum requirements of $100,000 Liability Coverage and $10,000 Personal Property Coverage.
Can I grill on the property?You are allowed to use gas grills on the property and must be 20 feet away from a building. We also provide a charcoal grill near the picnic area.
I am locked out of my apartment/garage. What do I do?If you are locked out during business hours, you can come to the office to be let back in your apartment. After office hours, you will need to contact a locksmith.
I have lost my apartment and/or mailbox keys. What do I do?If you have lost your keys, you may have new keys made at our office during business hours for a small fee. Mailbox keys are issued by the Post Office and can be picked up at their office.
i love the apartments great rooms, great heat, water, i feel like im totally comfortable cant disturb or be disturbed by anyone i totally have my privacy and the people that work here are really nice and responsible for my first time living by myself i would recommend this place to anyone- ApartmentRatings
This apartment complex is great! Really helpful people who work here. I would recommend living here for anyone with a family.- Google Review
Mountaineer Village is made possible by Property Manager Zoe Funk, without her it would simply be an apartment complex but she makes it feel warm and welcoming, and she helps with any situations that may arise. I highly recommend living here, the rent is low, maintenance is handled quickly and properly and Zoe keeps everything running smoothly.- Google Review
Zoe is awesome!!! She has been super helpful and kind throughout my whole process of applying and getting moved in. Good vibes here- Google Review
My apartment was nicer than I expected it would be. They were not able to give me a showing prior to move in, so it was a relief to find out I really enjoyed my apartment after moving in. I also love seeing all the dogs that other tenants own. The dogs friendliness might be my favorite part about living here.- Apartment Ratings Review
Best home I’ve ever had!- Move-in Survey
Great service, fast and comprehensive. Really appreciate the kind maintenance staff!- Work Order Review
Great work as usual, thank you so much for all the great work you do!- Work Order Review